# Forgot or Reset a Password or Pin ## I. **Forgotten Mobile App PIN Code** If you forget the PIN code you set for your Keystone mobile app, please uninstall the app, [reinstall](https://keyst.one/companion-app) it, and [bind your Keystone ](https://support.keyst.one/getting-started/syncing-with-the-keystone-vault-mobile-app)again. If you were using an HD wallet at the same time, please make sure you have recorded the recovery phrase for this wallet before uninstalling the app. ## **II. Resetting the PIN Code of the Keystone Mobile App** 1\. Open the Keystone mobile app and go to the \[Settings] page. Then tap \[PIN Unlock].

2\. Tap \[Reset PIN].

3\. You will be able to set a new PIN after entering your old PIN.

## **III. Forgotten Keystone Pattern Unlock** 1\. Tap \[Switch to password unlock] and enter your password to unlock the Keystone.

2\. Go to the Settings page. Toggle \[Set Pattern Lock] off, then on.

3\. Enter your password to set a new pattern to unlock.

## **IV. Forgotten Keystone Main Password** If you forget the Keystone main password, tap \[Forgot password?]. You can reset your password after verifying your recovery phrase. If both password and recovery phrase are lost, the assets in the corresponding HW wallet will not be retrievable.

{% hint style="warning" %} **Caution**: The device will require the main password after 12 incorrect pattern unlock attempts, and will automatically wipe the device after 5 incorrect main password attempts. {% endhint %}

## **V. Resetting the** Keystone **Main Password** 1\. Tap the \[Menu] icon on the top left of the main page.

2\. Then tap \[Settings] > \[Change Password].

3\. Enter your old password to reset the main password.