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    • Keystone Firmware (Multi-Coin)
      • M-13.0(Multi-Coin)
      • M-12.6 (Multi-Coin)
      • M-12.4 (Multi-Coin)
      • M-12.2 (Multi-Coin)
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      • M-10.0(Multi-Coin)
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      • M-9.2(Multi-Coin)
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      • M-8.4(Multi-Coin)
      • M-8.2(Multi-Coin)
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      • M-7.2 (Multi-Coin)
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      • M-5.0 (Multi-Coin)
      • V 1.4.2 (Multi-Coin)
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      • V 1.3.0 (Multi-Coin)
      • V 1.2.0 (Multi-Coin)
      • V 1.1.0 (Multi-Coin)
    • Keystone Firmware (BTC-Only)
      • B-3.6 (BTC-Only)
      • B-3.4 (BTC-Only)
      • B-3.2 (BTC-Only)
      • B-2.5 (BTC-Only)
      • B-2.0 (BTC-Only)
      • V 1.1.1 (BTC-Only)
    • Keystone Companion App
      • V1.2.3
      • V1.2.2
      • V1.2.1
      • V 1.1.2
      • V 1.1.0
      • ERC-20 Token Delisting
  • Getting Started
    • Setting Up Keystone (Legacy)
    • Setting Up Keystone (New)
    • Firmware Upgrade
      • How to Format a MicroSD Card to FAT32?
      • Verify the SHA256 Checksum of the Firmware Update File
    • Getting Started with M-10.0 or newer for Beginners
    • Keystone Mobile App Syncing
    • Receiving Cryptocurrency
    • Sending Cryptocurrency
  • Basic Features
    • Password
      • Setting Pattern Lock
      • Fingerprint Settings(Pro only)
      • Forgot or Reset a Password or Pin
    • Add Multiple Addresses
    • Add Tokens on the Mobile APP
    • Add labels to Address
    • View Transaction Details
    • Set System Settings
    • Wipe the Device
  • 3rd Party Integrations
    • Bitcoin Wallets
      • Casa
      • Enhance the security of BlueWallet
        • BlueWallet 2/3 PSBT Multi-sig: BlueWallet + Keystone + ColdCard
        • BlueWallet 2/3 PSBT Multi-sig: Keystone + ColdCard + SeedPicker
      • Specter
        • Specter 2/2 PSBT Multi-Sig
        • Specter 2/3 PSBT Multi-Sig
      • Sparrow Wallet
        • Sparrow Wallet 2/3 PSBT Multi-sig
      • Electrum
        • Electrum 2/2 PSBT Multi-sig
        • Electrum 2/3 PSBT Multi-sig
      • Wasabi Wallet
      • BTCPay Server
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      • Simple Bitcoin Wallet
    • ETH & Web3 Wallets
      • MetaMask
        • MetaMask & DeFi
        • Importing MetaMask Wallet into Keystone
        • Potential Trouble with Importing MetaMask wallet into Keystone
        • Importing Your Ledger Wallet/Account into Your Keystone Hardware Wallet
        • How to Switch ETH Path to Ledger Live / Legacy Format?
        • Configure EVM Chains on MetaMask
      • MetaMask Mobile
        • Defi with MetaMask Mobile
        • Configuring EVM Chains on MetaMask Mobile
      • OKX Wallet (Extension)
      • OKX Wallet Mobile
      • Bitget
      • Rabby Wallet
      • Core Wallet (Extension)
      • BlockWallet
      • Polkadot{.js} (DOT/KSM)
        • DOT/KSM Staking
    • Aptos Wallets
      • Fewcha Wallet (Extension)
      • Petra Aptos Wallet (Extension)
    • Arweave Wallets
      • 🦔ArConnect
    • Cosmos Wallets
      • Keplr (Extension)
        • How to Make IBC Transfers with Keystone
    • NEAR Wallets
      • Sender Wallet (Extension)
      • How to switch Near Path to Ledger format?
    • Polkadot Wallets
      • SubWallet
      • Metadata Update or Reset
    • Solana Wallets
      • Solflare Extension
      • Solflare Mobile
    • Dapp (DeFi)
      • Safe
      • Safe Mobile App
      • Zapper
      • Yearn Finance
      • SushiSwap
    • Other Coins
      • XRP Toolkit (XRP)
  • Advanced Features
    • Displaying Your NFT on the Lock Screen
    • Three BTC Address Formats Support
    • Change the derivation path of addresses
    • Export XPUB
    • Displaying ENS Names
    • Multi Signature
      • Delete Multisig Wallet
    • Staking
    • Decoding DeFi Transactions
    • Decoding Multi-Signature Transactions
    • Decoding 4-byte Function Signature
    • Recovery Phrase
      • Construct Your Own Recovery Phrase
      • Import or Create Shamir Backup
      • Use Dice to Generate Recovery Phrase
      • Recovery Phrase Check
      • Recover your Ledger Wallet
    • Passphrase
    • Self-Destruct Mechanism (Pro-only)
  • Miscellaneous
    • Security Practices
    • FAQ
    • Cobo Vault Companion App
    • Migrating from the Keystone Companion App to OKX: A Step-by-Step Guide
  • Keystone Tablet
    • Keystone Tablet Instruction Guide
    • Why does the Keystone Tablet have only 4 slots for a word?
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On this page
  • I. Forgotten Mobile App PIN Code
  • II. Resetting the PIN Code of the Keystone Mobile App
  • III. Forgotten Keystone Pattern Unlock
  • IV. Forgotten Keystone Main Password
  • V. Resetting the Keystone Main Password

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  1. Basic Features
  2. Password

Forgot or Reset a Password or Pin

PreviousFingerprint Settings(Pro only)NextAdd Multiple Addresses

Last updated 2 years ago

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I. Forgotten Mobile App PIN Code

If you forget the PIN code you set for your Keystone mobile app, please uninstall the app, it, and again. If you were using an HD wallet at the same time, please make sure you have recorded the recovery phrase for this wallet before uninstalling the app.

II. Resetting the PIN Code of the Keystone Mobile App

1. Open the Keystone mobile app and go to the [Settings] page. Then tap [PIN Unlock].

2. Tap [Reset PIN].

3. You will be able to set a new PIN after entering your old PIN.

III. Forgotten Keystone Pattern Unlock

1. Tap [Switch to password unlock] and enter your password to unlock the Keystone.

2. Go to the Settings page. Toggle [Set Pattern Lock] off, then on.

3. Enter your password to set a new pattern to unlock.

IV. Forgotten Keystone Main Password

If you forget the Keystone main password, tap [Forgot password?]. You can reset your password after verifying your recovery phrase. If both password and recovery phrase are lost, the assets in the corresponding HW wallet will not be retrievable.

Caution: The device will require the main password after 12 incorrect pattern unlock attempts, and will automatically wipe the device after 5 incorrect main password attempts.

V. Resetting the Keystone Main Password

1. Tap the [Menu] icon on the top left of the main page.

2. Then tap [Settings] > [Change Password].

3. Enter your old password to reset the main password.

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