> For the complete documentation index, see [llms.txt](https://support.keyst.one/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.keyst.one/basic-features/password/forgot-or-reset-a-pin-or-password.md).

# Forgot or Reset a Password or Pin

## I. **Forgotten Mobile App PIN Code**

If you forget the PIN code you set for your Keystone mobile app, please uninstall the app, [reinstall](https://keyst.one/companion-app) it, and [bind your Keystone ](https://support.keyst.one/getting-started/syncing-with-the-keystone-vault-mobile-app)again. If you were using an HD wallet at the same time, please make sure you have recorded the recovery phrase for this wallet before uninstalling the app.

## **II. Resetting the PIN Code of the Keystone Mobile App**

1\. Open the Keystone mobile app and go to the \[Settings] page. Then tap \[PIN Unlock].

<figure><img src="/files/FsA1vGq22qTbRIIxy0Ra" alt="Keystone-App-PIN Restting-1"><figcaption></figcaption></figure>

2\. Tap \[Reset PIN].&#x20;

<figure><img src="/files/Bqj4oqrrpAnZlxb5oXeV" alt="Keystone-App-PIN Restting-2"><figcaption></figcaption></figure>

3\. You will be able to set a new PIN after entering your old PIN.

<figure><img src="/files/qFmrzRH1uPaTtY9SWvYs" alt="Keystone-App-PIN Restting-3"><figcaption></figcaption></figure>

## **III. Forgotten Keystone Pattern Unlock**

1\. Tap \[Switch to password unlock] and enter your password to unlock the Keystone.

<figure><img src="/files/-MXeuxrPpEkNc4HNLvEH" alt="Keystone-PatternLock Restting-1"><figcaption></figcaption></figure>

2\. Go to the Settings page. Toggle \[Set Pattern Lock] off, then on.

<figure><img src="/files/-MXkZid2eAJilCGrMsFA" alt="Keystone-PatternLock Restting-2"><figcaption></figcaption></figure>

3\. Enter your password to set a new pattern to unlock.

<figure><img src="/files/-MXkZfYhf39aW8sfs8Fj" alt="Keystone-PatternLock Restting-3"><figcaption></figcaption></figure>

## **IV. Forgotten Keystone Main Password**

If you forget the Keystone main password, tap \[Forgot password?]. You can reset your password after verifying your recovery phrase. If both password and recovery phrase are lost, the assets in the corresponding HW wallet will not be retrievable.

<figure><img src="/files/-MXeyJjE0ndApDlm_SSP" alt="Keystone-PatternLock Restting-4"><figcaption></figcaption></figure>

{% hint style="warning" %}
**Caution**: The device will require the main password after 12 incorrect pattern unlock attempts, and will automatically wipe the device after 5 incorrect main password attempts.
{% endhint %}

<figure><img src="/files/8dbx8fbB7Aghm3u9WNWP" alt="Keystone-PatternLock Restting-5"><figcaption></figcaption></figure>

## **V. Resetting the** Keystone **Main Password**

1\. Tap the \[Menu] icon on the top left of the main page.&#x20;

<figure><img src="/files/RiyUJA8hOJTnbqplpj69" alt="Keystone-PatternLock Restting-6"><figcaption></figcaption></figure>

2\. Then tap \[Settings] > \[Change Password].

<figure><img src="/files/FlA8coR25q1Ximnn8Y7I" alt="Keystone-PatternLock Restting-7"><figcaption></figcaption></figure>

3\. Enter your old password to reset the main password.

<figure><img src="/files/-MXf0PuB5aYPVL-23yPQ" alt="Keystone-PatternLock Restting-8"><figcaption></figcaption></figure>