# Forgot or Reset a Password or Pin

## I. **Forgotten Mobile App PIN Code**

If you forget the PIN code you set for your Keystone mobile app, please uninstall the app, [reinstall](https://keyst.one/companion-app) it, and [bind your Keystone ](https://support.keyst.one/getting-started/syncing-with-the-keystone-vault-mobile-app)again. If you were using an HD wallet at the same time, please make sure you have recorded the recovery phrase for this wallet before uninstalling the app.

## **II. Resetting the PIN Code of the Keystone Mobile App**

1\. Open the Keystone mobile app and go to the \[Settings] page. Then tap \[PIN Unlock].

<figure><img src="/files/FsA1vGq22qTbRIIxy0Ra" alt="Keystone-App-PIN Restting-1"><figcaption></figcaption></figure>

2\. Tap \[Reset PIN].&#x20;

<figure><img src="/files/Bqj4oqrrpAnZlxb5oXeV" alt="Keystone-App-PIN Restting-2"><figcaption></figcaption></figure>

3\. You will be able to set a new PIN after entering your old PIN.

<figure><img src="/files/qFmrzRH1uPaTtY9SWvYs" alt="Keystone-App-PIN Restting-3"><figcaption></figcaption></figure>

## **III. Forgotten Keystone Pattern Unlock**

1\. Tap \[Switch to password unlock] and enter your password to unlock the Keystone.

<figure><img src="/files/-MXeuxrPpEkNc4HNLvEH" alt="Keystone-PatternLock Restting-1"><figcaption></figcaption></figure>

2\. Go to the Settings page. Toggle \[Set Pattern Lock] off, then on.

<figure><img src="/files/-MXkZid2eAJilCGrMsFA" alt="Keystone-PatternLock Restting-2"><figcaption></figcaption></figure>

3\. Enter your password to set a new pattern to unlock.

<figure><img src="/files/-MXkZfYhf39aW8sfs8Fj" alt="Keystone-PatternLock Restting-3"><figcaption></figcaption></figure>

## **IV. Forgotten Keystone Main Password**

If you forget the Keystone main password, tap \[Forgot password?]. You can reset your password after verifying your recovery phrase. If both password and recovery phrase are lost, the assets in the corresponding HW wallet will not be retrievable.

<figure><img src="/files/-MXeyJjE0ndApDlm_SSP" alt="Keystone-PatternLock Restting-4"><figcaption></figcaption></figure>

{% hint style="warning" %}
**Caution**: The device will require the main password after 12 incorrect pattern unlock attempts, and will automatically wipe the device after 5 incorrect main password attempts.
{% endhint %}

<figure><img src="/files/8dbx8fbB7Aghm3u9WNWP" alt="Keystone-PatternLock Restting-5"><figcaption></figcaption></figure>

## **V. Resetting the** Keystone **Main Password**

1\. Tap the \[Menu] icon on the top left of the main page.&#x20;

<figure><img src="/files/RiyUJA8hOJTnbqplpj69" alt="Keystone-PatternLock Restting-6"><figcaption></figcaption></figure>

2\. Then tap \[Settings] > \[Change Password].

<figure><img src="/files/FlA8coR25q1Ximnn8Y7I" alt="Keystone-PatternLock Restting-7"><figcaption></figcaption></figure>

3\. Enter your old password to reset the main password.

<figure><img src="/files/-MXf0PuB5aYPVL-23yPQ" alt="Keystone-PatternLock Restting-8"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.keyst.one/basic-features/password/forgot-or-reset-a-pin-or-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.