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  • 🧰Advice and Answers from Keystone Team
  • General Navigation Guide
  • About Keystone
  • ChangeLog
    • Keystone Firmware (Multi-Coin)
      • M-13.0(Multi-Coin)
      • M-12.6 (Multi-Coin)
      • M-12.4 (Multi-Coin)
      • M-12.2 (Multi-Coin)
      • M-12.0(Multi-Coin)
      • M-11.0(Multi-Coin)
      • M-10.8(Multi-Coin)
      • M-10.6(Multi-Coin)
      • M-10.4(Multi-Coin)
      • M-10.2(Multi-Coin)
      • M-10.0(Multi-Coin)
      • M-9.6(Multi-Coin)
      • M-9.4(Multi-Coin)
      • M-9.2(Multi-Coin)
      • M-8.8(Multi-Coin)
      • M-8.4(Multi-Coin)
      • M-8.2(Multi-Coin)
      • M-8.0 (Multi-Coin)
      • M-7.2 (Multi-Coin)
      • M-7.0 (Multi-Coin)
      • M-6.10 (Multi-Coin)
      • M-6.8 (Multi-Coin)
      • M-6.6 (Multi-Coin)
      • M-6.4 (Multi-Coin)
      • M-6.2 (Multi-Coin)
      • M-6.0 (Multi-Coin)
      • M-5.4 (Multi-Coin)
      • M-5.3 (Multi-Coin)
      • M-5.2 (Multi-Coin)
      • M-5.0 (Multi-Coin)
      • V 1.4.2 (Multi-Coin)
      • V 1.4.0 (Multi-Coin)
      • V 1.3.0 (Multi-Coin)
      • V 1.2.0 (Multi-Coin)
      • V 1.1.0 (Multi-Coin)
    • Keystone Firmware (BTC-Only)
      • B-3.6 (BTC-Only)
      • B-3.4 (BTC-Only)
      • B-3.2 (BTC-Only)
      • B-2.5 (BTC-Only)
      • B-2.0 (BTC-Only)
      • V 1.1.1 (BTC-Only)
    • Keystone Companion App
      • V1.2.3
      • V1.2.2
      • V1.2.1
      • V 1.1.2
      • V 1.1.0
      • ERC-20 Token Delisting
  • Getting Started
    • Setting Up Keystone (Legacy)
    • Setting Up Keystone (New)
    • Firmware Upgrade
      • How to Format a MicroSD Card to FAT32?
      • Verify the SHA256 Checksum of the Firmware Update File
    • Getting Started with M-10.0 or newer for Beginners
    • Keystone Mobile App Syncing
    • Receiving Cryptocurrency
    • Sending Cryptocurrency
  • Basic Features
    • Password
      • Setting Pattern Lock
      • Fingerprint Settings(Pro only)
      • Forgot or Reset a Password or Pin
    • Add Multiple Addresses
    • Add Tokens on the Mobile APP
    • Add labels to Address
    • View Transaction Details
    • Set System Settings
    • Wipe the Device
  • 3rd Party Integrations
    • Bitcoin Wallets
      • Casa
      • Enhance the security of BlueWallet
        • BlueWallet 2/3 PSBT Multi-sig: BlueWallet + Keystone + ColdCard
        • BlueWallet 2/3 PSBT Multi-sig: Keystone + ColdCard + SeedPicker
      • Specter
        • Specter 2/2 PSBT Multi-Sig
        • Specter 2/3 PSBT Multi-Sig
      • Sparrow Wallet
        • Sparrow Wallet 2/3 PSBT Multi-sig
      • Electrum
        • Electrum 2/2 PSBT Multi-sig
        • Electrum 2/3 PSBT Multi-sig
      • Wasabi Wallet
      • BTCPay Server
      • Nunchuk
      • Simple Bitcoin Wallet
    • ETH & Web3 Wallets
      • MetaMask
        • MetaMask & DeFi
        • Importing MetaMask Wallet into Keystone
        • Potential Trouble with Importing MetaMask wallet into Keystone
        • Importing Your Ledger Wallet/Account into Your Keystone Hardware Wallet
        • How to Switch ETH Path to Ledger Live / Legacy Format?
        • Configure EVM Chains on MetaMask
      • MetaMask Mobile
        • Defi with MetaMask Mobile
        • Configuring EVM Chains on MetaMask Mobile
      • OKX Wallet (Extension)
      • OKX Wallet Mobile
      • Bitget
      • Rabby Wallet
      • Core Wallet (Extension)
      • BlockWallet
      • Polkadot{.js} (DOT/KSM)
        • DOT/KSM Staking
    • Aptos Wallets
      • Fewcha Wallet (Extension)
      • Petra Aptos Wallet (Extension)
    • Arweave Wallets
      • 🦔ArConnect
    • Cosmos Wallets
      • Keplr (Extension)
        • How to Make IBC Transfers with Keystone
    • NEAR Wallets
      • Sender Wallet (Extension)
      • How to switch Near Path to Ledger format?
    • Polkadot Wallets
      • SubWallet
      • Metadata Update or Reset
    • Solana Wallets
      • Solflare Extension
      • Solflare Mobile
    • Dapp (DeFi)
      • Safe
      • Safe Mobile App
      • Zapper
      • Yearn Finance
      • SushiSwap
    • Other Coins
      • XRP Toolkit (XRP)
  • Advanced Features
    • Displaying Your NFT on the Lock Screen
    • Three BTC Address Formats Support
    • Change the derivation path of addresses
    • Export XPUB
    • Displaying ENS Names
    • Multi Signature
      • Delete Multisig Wallet
    • Staking
    • Decoding DeFi Transactions
    • Decoding Multi-Signature Transactions
    • Decoding 4-byte Function Signature
    • Recovery Phrase
      • Construct Your Own Recovery Phrase
      • Import or Create Shamir Backup
      • Use Dice to Generate Recovery Phrase
      • Recovery Phrase Check
      • Recover your Ledger Wallet
    • Passphrase
    • Self-Destruct Mechanism (Pro-only)
  • Miscellaneous
    • Security Practices
    • FAQ
    • Cobo Vault Companion App
    • Migrating from the Keystone Companion App to OKX: A Step-by-Step Guide
  • Keystone Tablet
    • Keystone Tablet Instruction Guide
    • Why does the Keystone Tablet have only 4 slots for a word?
Powered by GitBook
On this page
  • Prepare your device and computer
  • Upgrade the firmware
  • Format the MicroSD memory card to FAT32 format
  • Download the firmware version
  • Click confirm to start the upgrade
  • Unable to upgrade the firmware?

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  1. Getting Started

Firmware Upgrade

To improve the stability of your Keystone Pro/Essential device, upgrade its firmware by following these steps:

PreviousSetting Up Keystone (New)NextHow to Format a MicroSD Card to FAT32?

Last updated 1 year ago

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Prepare your device and computer

  1. Finish or skip the .

  2. Ensure your Keystone wallet battery is above 70%.

  3. on your computer.

  4. Use a MicroSD memory card (default FAT32 format and not exceeding 512GB) and a card reader (if needed).

Upgrade the firmware

Upgrading the firmware is a simple process that can be completed in just a few steps.

Format the MicroSD memory card to FAT32 format

  1. Insert the MicroSD memory card into the Keystone device. Gently press the SD card into the card slot until you hear a click to confirm it is properly inserted.

  2. On the homepage, click "Menu" > "Settings" > "System Settings" > "Format TF Card" > "Confirm" > Format successful.

Download the firmware version

  1. Insert the MicroSD memory card into the card reader.

  2. Download the appropriate version and save the "update.zip" file onto the root directory of your MicroSD card.

Ensure that the only file on your MicroSD card is the "update.zip" file. Remove any other files such as "M-10.2" or "B-3.4" to allow the device to read the file directly.

For instance, if you downloaded M-10.2, unzip the file by double-clicking on "M-10.2". Then, locate the unzipped "M-10.2" folder and move the "update.zip" file to the root directory of your MicroSD card.

Are you having difficulties with the "update.zip"? Take a look at this gif for assistance.

Click confirm to start the upgrade

  1. Insert the MicroSD memory card into the Keystone device.

  2. Compare the SHA256 and upgrade. If an "update" pop-up appears within 30 seconds, make sure to verify the SHA256 provided on the device with the one found on the official website.

*The SHA256 hash provided in the picture is for package M-10.2.

  1. If the pop-up doesn't appear, you can access the menu button and navigate to [Settings], then tap [Version]. If that doesn't work, try restarting the device and attempting again.

Unable to upgrade the firmware?

Please consider the following troubleshooting steps:

  1. Insert the MicroSD card correctly by gently pressing it into the card slot until you hear a click, ensuring it is properly inserted.

  2. Make sure that the only file on your MicroSD card is the "update.zip" file. Remove any other files like "M-10.2" or "B-3.4" to allow the device to directly read the intended file.

  3. If the "Firmware Update" info doesn't appear, restart the device.

  4. Verify that your MicroSD card is formatted to FAT32 and does not exceed 512GB in size.

  5. If the problem persists, try using a different MicroSD card. We typically recommend using SanDisk Ultra cards.

  6. Double-check that you have downloaded the correct file. If your terminal version is "BTC-Only," ensure that you have downloaded the "Multi-coin to BTC-Only" version.

These steps should help you identify and resolve any issues preventing the firmware upgrade's success.

initial setup
Download the firmware upgrade package
Format the MicroSD memory card to FAT32 format
Download the firmware version
Click confirm to start the upgrade